ost people know LinkedIn as the online social network that
pings their inboxes with invitations to connect with friends and
former colleagues. In recent months, the site has evolved into
more than a massive Rolodex of personal and business contacts.
It’s a place where professionals can share ideas, get advice from
their peers on challenging subjects, and even explore potential job opportunities.
Using the network’s group feature, several community college leaders recently
joined a growing conversation on AACC’s LinkedIn page about the relationship
between personal services and student achievement.
Patricia Jackson, a college
posed this question:
“Does customer service matter when it
comes to student success?”
“This is a good question,” replied
Victor A. Sanchez, a higher education
and student financing professional
from the Los Angeles area. “I think that
perhaps too many of us look away from
good customer service delivered to
students. For many students attending college, a good or bad experience with
customer service can make a difference.”
Tammy Langan-Young, director of enrollment management at Northeast Commu-
nity College in Nebraska, said good customer service can improve student retention.
“We are developing a Strategic Enrollment Plan, where faculty are actually the
focus of customer service in terms of retaining students,” said Langan-Young.
“The faculty [on] my campus are excited about learning how they can help and are
looking forward to the start of the fall semester to begin implementing some new
pilot projects. Retention, much like recruiting, is everyone’s job.”
To join the conversation or learn more about AACC’s LinkedIn Group, go to
www.linkedin.com and type in “American Association of Community Colleges.”
What They’re Saying…
Follow AACC on Twitter and get the inside
scoop on news as it happens—from the
latest grant announcements to community
colllege programs and events. Check out
these recent Tweets:
RT nasfaa: NASFAA Partners With National
Forum to Study Campus Policies Impacting
RT jamieindy: Boosting college graduation
rates—focus on student achievement in NC
With its student aid process backed up, Minn.
community college provides emergency loans.
In Calif., state budget cuts prompt waiting lists
at some community colleges.
Community colleges continue to do more with
less to maximize efficiency. #comm_college
White House announces participants for
community college summit.
Any comm_college tweeps going?
Immigrant Students:... http://fb.me/HkCa4Xhb