and improving efficiencies, others have
turned to the private sector, outsourcing
services that levy too heavy a toll on
their native environment.
Cuyahoga Community College (CCC)
in Cleveland has entered into several
outsourcing agreements. The college
recently hired big-box store Barnes &
Noble to manage its campus bookstores.
Among the benefits of the partnership
is that students now have more choices
when purchasing textbooks, including
buying new, buying used, renting books,
or purchasing digital copies. Barnes &
Noble also provides students with items
they can purchase with financial aid,
such as laptops or supplies.
In addition, the bookseller offers
faculty the option of ordering text-
books online for courses. Mark Polata-
jko, CCC’s vice president of administra-
tion and finance, says this expedites the
process of getting selected textbooks on
shelves and available to students. Under
the agreement, students can order text-
books online from Barnes & Noble and
have them delivered to any of CCC’s
Washtenaw Community College
(WCC) in Ann Arbor, Mich., doesn’t
outsource in the traditional sense.
Rather, administrators rely more on
hosted services, such as software-as-a-service (SaaS), explains WCC Chief
Information Officer Amin Ladha.
The college uses a hosted service
from Google for student email at no
cost. The free technology replaces an
out-of-date internal system. The college’s human resources department
uses a different SaaS application for reviewing and sorting new job applicants.
WCC also leans on open-source soft-
ware, which Ladha says helps save money
and increases collaboration through the
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