terms of responding to emails and phone
calls at a faster rate. In an e-mailed statement, Jefferson Davis financial aid director
Angela Bradley said, “In the old model,
when we had students in our office, it
was difficult to simultaneously answer
questions from students calling over the
phone. It would sometimes be the next
day before we could return the phone call/
email depending on traffic in our office.
Based on my estimate for phone calls and
emails, we are now able to respond within
one business day, if not the same day.”
Dadgar of the Career Ladders Project
says academic success is the ultimate
barometer of any organizational redesign.
At the least, an increase in the percentage
of students completing college-level math
and English would stand as a sign of good
things to come.
For now, schools involved in any stage of
restructuring must embrace the open-ac-
cess mission of the community college, a
core principle that can change students'
lives through collaborative engagement on
the part of faculty and staff, both within
departments and across them, says Wang
of Mercer County Community College.
"It takes courage and audacity to
embrace these challenges and respond
to these opportunities," she says. "We
may be in uncharted territory, but we're
up to the challenge."
Douglas J. Guth is a writer based in Ohio.
The National Council for Marketing & Public Relations is the leading professional development
organization for two-year college communicators. Key to NCMPR’s success is the support of college
presidents who understand the importance of telling the community college story. With this in mind,
NCMPR each year recognizes a select group of two-year college presidents for their outstanding
leadership in marketing and public relations. NCMPR is pleased to celebrate this year’s Pacesetters!
Dr. Dianne Van Hook
Santa Clarita Community
College District-College of
the Canyons, CA
Pacesetter of the Year 2016 DISTRICT Pacesetters of the Year
Dr. Robert Riza
Dr. Jeff Fox
NCMPR Celebrates This Year’s Pacesetters
WE HAVE AN ECLECTIC, OPEN-ACCESS
ENVIRONMENT AND IT’S OUR RESPONSIBILITY
TO KNOW WHO OUR STUDENTS ARE.”
ANGÉLICA GARCIA, vice president of student services, Skyline College